Terms of supply
This page (together with the documents referred to on it) sets out the terms and conditions on which we supply the Product(s) listed on our website (Product(s)). Please read these terms and conditions carefully before ordering any Product(s). By ordering any Product(s), you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Information about us
www.dorkingdomesticappliances.co.uk (This Site) is operated by Dorking Domestic Appliances Limited (DDA/we/us/our). Dorking Domestic Appliances is registered in England and Wales, its registered office is at The Rotunda, 15-19 South Street, Dorking, Surrey, RH4 2LE and that is also its main trading address.
Euronics & Agents
Euronics operates a network of ‘Euronics Agents’ who are Independent Electrical Specialists (Specialist) with retail outlet (shops). Specialists are shop owners who provide various services to enable us to supply Product(to our customers.
Upon completion of a sale you will be partnered with a Euronics Agent (Specialist) for all your after sales care.
Where local ‘Euronics Agent’s’ (Specialist’s) carry out an installation service, there may be local cost variances
This Site is only intended for use by, and orders will only be accepted from, residents of the United Kingdom of Great Britain and Northern Ireland. We cannot commit that Product(s) supplied are suitable for use in any other regions.
Whilst we endeavour to keep up to date information available on This Site in relation to stock availability, it may occasionally become out-of-date pending updating and we accept no responsibility for inaccuracies in This Site that arise as a consequence. Similarly, manufacturers from time to time make specification changes or withdraw product lines, and we accept no liability if we are unable to supply Product(s) ordered by you as a consequence. If you have already paid for the relevant item, you will be issued with a full refund.
Images of the items shown on our website are for illustrative purposes only. Whilst we try to ensure all images and colours are correct, we can’t guarantee that all the images will accurately reflect the true design and colour of the item delivered to you. Please be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that item specifications are correct on the website, due to continual item development through research and design, specifications may change without notice. Features requiring any additional devices to enable, such as WiFi enabled, or ‘Smart’ technology may be device specific. Please check your device is compatible and meets the specified minimum requirements before purchase.
If you wish to buy Product(s) through This Site then you should follow the procedure specified in This Site.
After placing an order, and once payment has been authorised, you will receive a Sales Confirmation via email acknowledging that your order has been received.
Acceptance of your order will be by contact from your chosen ‘Euronics Agent’ (Specialist) confirming that the Product(s) you have ordered are available for delivery.
The contract between you and us (the Contract) will only be formed when a Sale Confirmation is sent to you and payment has been received.
The Contract relates only to those Product(s) whose availability for dispatch is confirmed in the Sale Confirmation. We are not obliged to supply any Product(s) which may have been part of your order until the availability for dispatch of such Product(s) has been confirmed in a Sale Confirmation.
If you wish to cancel your order, this will need to be done by 12pm the working day prior to your delivery date (Mon-Fri), or delivery will be made. Any returns after this time will be liable for a collection charge.
Returns will be signed for by both the ‘Euronics Agent’ (Specialist) or our representative, and you the customer on collection or delivery to the ‘Euronics Agent’s’ (Specialist’s) premises or Euronics Ltd, at which time, any missing accessories will be noted and we will make a deduction from the refund due. Values will be noted at the time of collection – see section 7.4
You will be informed as soon as possible if for any reason Product(s) ordered by you are not available for supply. Where you have already paid for the Product(s), you will then be issued with a full refund or an alternative product.
Terms of Delivery
During checkout, we suggest a ‘preferred deliery date’ based on the schedule of our deliveries to our Agents. We pre-select the next best available date for you, which you are able to adjust to suit your schedule. We also allocate your closest Agent, which you may also change.
A preferred date is not a guarantee, and the actual date of delivery will be confirmed to you when you are contacted by the Agent to whom your order has been allocated.
If you are ordering Product(s) as a consumer you may cancel the Contract at any time without any reason within a fourteen working day “cooling-off” period, beginning on the day after the day you receive the Product(s) (the required post contractual information will be supplied in an email confirming your delivery). The cancellation period will expire after 14 days from receipt of Product(s).
To cancel a Contract, you must inform the Specialist with whom you have been partnered of your decision in writing, fax or by email. You will then be contacted to agree a method for returning the Product(s). Product(s) must be returned in the same condition in which you received them. If you return Product(s) in person or send them they will be at your risk until they are received by us. You have a legal obligation to take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We may also charge you a reasonable sum as reimbursement for any missing items such as leads or remote controls.
If you need to return Product(s) because you are a consumer and have cancelled the Contract within the fourteen working day cooling-off period, you will be responsible for the cost of returning Product(s) to us or, where applicable, of us collecting them from you.
Upon receipt of the product, we will refund the price of the Product(s) in full, including any initial delivery charges, less the cost(s) we incur in collecting the product, and replacing any missing item(s) or accessories. You should get a refund within 14 days of either we getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
If you are returning Product(s) that are faulty, you will not be responsible for any collection costs. You will need to contact your partnered specialist who will initially look at resolving the issue. If this is not an issue that they can resolve, and the product is less than 28 days old, then the product can be returned, at our cost, and you will receive a full refund. However, if any accessories are missing, the cost of these will be deducted from your refund. Details of this statutory right, and an explanation of how to exercise it, are also provided in the Sale Confirmation. This provision does not affect your statutory rights.
The price of any Product(s) will be as quoted on This Site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs and any other additional services you may have opted for e.g. installation, old product disposal etc
Prices are liable to change at any time, but changes will not affect orders that are the subject of a Sale Confirmation.
This Site contains a large number of Product(s) and it is always possible that, despite our best efforts, some of the Product(s) listed may be incorrectly priced. Prices will normally be verified as part of the dispatch procedures so that, where the correct price is less than the stated price, you will be charged the lower amount. If the correct price is higher than the stated price, you will be contacted for instructions before dispatching the Product(s) and you may then cancel your order if you wish. If you do not cancel your order the Product(s) will be supplied at the higher price. We are under no obligation to provide Product(s) to you at the incorrect (lower) price, even after we have sent you a Sale Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
You may pay for Product(s) ordered by any of the payment options available on This Site
All payments must be in UK Pounds Sterling.
Product(s) will be at your risk from the time of delivery. Ownership of Product(s) will only pass to you when we receive full payment of all sums due for the Product(s), including any applicable delivery charges.
Our liability for losses which you suffer as a result of our breach of contract is strictly limited to the direct consequences of the breach and losses that are contemplated by you and us at the time we accept your order.
This does not include or limit in any way our liability:
- for death or personal injury caused by our negligence;
- for fraud or fraudulent misrepresentation; or
- for any matter for which it would be illegal for us to exclude or attempt to exclude.
Other than in respect of damage to physical property, we are not responsible for indirect losses which arise as a side effect of the main loss or damage and which are not foreseeable by you and us, even if caused by our negligence or breach of contract including, but not limited to, the following losses: (a) loss of business, sales or profit; (b) economic loss; (c) loss of data; or (d) loss of goodwill or reputation.
We do not guarantee that the content of This Site will be error free nor do we give any commitment as to the availability of This Site or its accuracy, reliability or functionality.
If you are a consumer, these terms and conditions shall not affect your statutory consumer rights, including your right to cancel.
We may revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. To give notice under the Contract an email notification is acceptable. You will not be permitted to cancel a contract via telephone as written notification is required. Notices will be deemed received 24 hours after the email has left the inbox of the sender. It is advisable that you keep a copy of any evidence that the cancellation notice has been sent.
A failure by you or us to enforce rights under the Contract shall not cancel those rights and prevent them from being enforced subsequently.
These terms and conditions apply to the Contract and to trading between us to the exclusion of all other terms.
To the extent legally permissible, unless repeated in these terms and conditions, all express or implied warranties, terms and conditions are excluded. We may transfer, assign, charge or sub-contract a Contract, or any of our rights or obligations arising under it.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable, such term, condition or provision will to that extent be excluded from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
No term of the Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, before the date of the Contract was formed (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, the Contract and these terms and conditions although we retain the right to bring proceedings against you for a breach of the Contract or these terms and conditions in your country of residence or any other relevant country. These terms and conditions are, and each Contract, is governed by English law.
Who and what is a partnered specialist?…
Euronics is formed by a network of Independent Electrical Specialists with retail outlets. These are in many cases family run businesses of which several have been established for generations and are part of many local communities and high streets.
To a co-operative, all our specialists have an interest in offering you the service levels you would expect and deserve, that’s why they’ve been around for many generations.